Purbeck Insurance Powers Claims Validation with Real-Time Accounting Data
Access to standardized accounting data through Validis has transformed Purbeck Insurance’s claims validation process, enabling them to detect discrepancies between financial records and insolvency documentation with greater efficiency and accuracy while providing superior customer support.
more comprehensive data visibility
faster anomaly detection
customer support
"Validis' exceptional support services and data standardization have transformed how we support our clients, making it faster and more accurate while reducing client frustrations."
Nick Linacre, Claims Manager
The Goal
The Idea
The impact we made
Timely support to clients when they need it most
Purbeck Insurance provides Personal Guarantee Insurance to small and medium enterprises, protecting business owners who have secured loans with personal assets. When businesses face financial difficulties, Purbeck’s primary goal is to provide timely support services to help clients navigate challenging situations, with claims processing being a necessary but secondary function.
“We offer a support service where we interact with the client to establish their position and see if we can offer any help or advice to try and get the business out of financial issues. Sometimes the business might be too far gone, and then they have to go down the route of actually making a claim.”
Since implementing Validis, Purbeck has dramatically improved their ability to quickly access and analyze client financial data, enabling faster decision-making and more efficient support. The platform’s standardized format allows the claims team to immediately identify the financial situation and provide appropriate guidance without delays that could further impact struggling business owners.
“For the first time, I could see the whole business in seconds. This means we can provide more timely support to our clients when they need it most.”
The standardized data provides a complete financial picture, helping Purbeck to better understand each unique client situation. With comprehensive transaction-level visibility, they can provide more tailored advice and support services that address the specific challenges each business faces.
While thorough analysis is necessary, Validis also helps identify any significant discrepancies between financial records and official insolvency documentation. This balanced approach ensures that legitimate claims are processed efficiently while maintaining the integrity of the insurance process.
“We cross-reference the data to make sure that it all stacks up. A few anomalies here and there are fine, but if there are major discrepancies, we need to understand why.”
What truly sets Validis apart is their exceptional customer support. When clients have difficulties uploading their data, Purbeck can connect them directly with the Validis team for immediate assistance, eliminating delays and frustrations during an already stressful time for business owners.
“The support that’s offered is fantastic. With our previous provider, there was never really that support. Now I can link clients directly with Validis’ team and they step in to get it done quickly.”
The partnership between Purbeck Insurance and Validis continues to evolve, with plans to explore new ways to leverage standardized accounting data for improved client support and more efficient claims processing, ultimately providing better service to business owners during challenging financial situations.
The final verdict?
“The single biggest reason I would recommend Validis to another insurance company is the support services that are offered. That level of support is worth its weight in gold, especially when you’re helping clients through challenging financial situations and need to provide timely, informed guidance.”
